Testimonials for On-Site Specialty Cleaning & Restoration

Carlos and crew were fantastic.  Totally professional and took great care with moms house.  Chad who came on day 2 was also a total professional.  I would and will recommend On-Site.

I had a fire in my kitchen that caused damage to my cabinets and created a smoke odor throughout my house.  I had worked with contractors in the past and was unfortunately skeptical.  On-Site came highly recommended from a friend of mine who had used their services in the past.  I was extremely happy with the work quality, the communication and the overall customer service.  I hope I am not in the situation to ever need a restoration contractor in the future, however if I am I will without a doubt call Vince and the crew at On-Site.

I am very happy with this company.  You do what you say and always on time.  The employees were very kind and polite and professional.

I was in the process of selling my house and the inspector noticed there was mold in my attic.  I wanted to get this taken care of as quickly as possible so that there was no delay in selling my house.  My insurance agent passed along your information to me.  I was very pleased with the pricing and service that was provided.  Thank you again for helping me!

On August 11, 2014 I was heading home from a vacation when I received a call my basement was flooding. I contacted Randy Maycock from 1-800 Board up, a representative for On-Site Specialty Cleaning & Restoration while on the road to see if they could provide assistance. To my relief I received a call back they would respond. I was fortunate to have family get to my house and use a submersion pump to help hold off some water, and the drains began to function later. Family members had done their best to get personal items off the floor and move electrical cords. My basement looked like a tornado went through it after the flood with items being tossed everywhere in order to minimize damage.  Carlos Garcia and another member of the On-Site team arrived and surveyed the basement. Carlos and his partner brought in blowers and air scrubbers and sprayed a microbial agent. I fell asleep as they worked, and when they completed their work Carlos woke me to let me know he was leaving. Carlos and his partner were very courteous and professional. Carlos advised me of what I should do with the basement in terms of damage and sanitization. As of this writing I'm still trying to decide what I want to do with the basement. I sincerely appreciate the immediate response and professional manner in which I was treated. I'm employed as a Fire Chief and am often on the other side of a response, not the receiver. From a customer service standpoint I want On-Site to know I am extremely pleased with the service I received and the extra attention I feel I was given. There were multiple cities experienceing extreme flooding, but I felt I like I was their only customer. The company contacted me and let me know how soon they'd be able to repsond, and the crew worked in a professional and timely manner. I didn't get the impression they were pressured to get in and out at all, given the call volume they must have been experiencing. Thank you for all your assistance with my flood. I was really in a panic not being home and unsure of exactly was happening. I will definitely recommend On-Site for any emergency. I've been on both sides of a response from On-Site and I am very Pleased with your service. Sincerely, Catherine M. Harman 

On-Site helped me when I had a pipe break in my finished basement.  They dried and cleaned my basement and took great care of my personal belongings.  I would recommend them to anyone who needs their services!

We were extremely happy with Carlos & Michael. They did excellent work and were very professional. We would strongly recommend them. Your company exceeded our expectations. Pam Fritz from your office staff was extremely helpful. She was very professional and even emailed me Carlos's business card before he arrived. We look forward to posting a detailed review on Angie's List when all construction is complete.

Carlos & Sam did a wonderful job and very pleasant people! Hudson, Lily & Priscilla did a great job!

Jessie was conscientious about the quality of work and very professional. I asked many questions and his answers clear and concise.

Dear On-Site, Crafty Lady Trio is pleased with the cleaning and restoration services your company has provided to us following the damage caused by the glass, wind and water due to the destruction of three of the windows in our storefront. The destruction also included the further breakage incurred by the supports for the glass.  Your staff was exemplary in following through with all steps of the clean-up. This included the acutal vacuuming of store merchandise and furnishings soiled by glass and debris from the wind as well as actual boxing and disposal of un-reclaimable merchandise and furnishings.  With assistance from your staff, the installation of the replacement carpeting occured within a three hour time frame. You have also been most helpful in reimbursing our staff for the additional hours incurred in re-stocking shelves and merchandise following the initial disaster and following the carpet replacement. This helped to keep the disruption to our regular business at a minimal level.  We have been extremely pleased with the coordination provided by your staff and your willingness to work with us to keep our store functioning as close to "business as usual" as possible. Best Regards, Lynn Cusumano Martina Browning Patrica Halan

Would highly recommend.

Carlos was outstanding! He did all the moving of furniture and removal of carpet. Jason as Supervisor was attentive and informative!